jlivo Privacy Policy – How We Handle Your Personal Data

1 Introduction

Welcome to the jlivo Privacy Policy. jlivo ("we", "us", "our") is committed to protecting the personal data of every player who uses the jlivo platform. This Privacy Policy explains how jlivo collects, uses, stores, shares, and protects your personal information when you access or use any part of the jlivo website, mobile app, or associated services.

This policy applies to all jlivo players based in Bangladesh and anywhere else the platform is accessible. By registering a jlivo account or using any jlivo service, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here.

If you do not agree with any part of this Privacy Policy, please do not use the jlivo platform. If you have questions about how your data is handled, contact the jlivo support team at any time — we are available 24/7 and will respond to privacy queries within 48 hours.

2 Data We Collect

jlivo collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party service providers such as payment processors.

Data You Provide Directly

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used as your primary account identifier and for two-factor authentication)
• Password (stored in encrypted form — jlivo staff cannot see your password)
• Government-issued ID details (collected during KYC verification — national ID, passport, or driving licence)
• Payment account details (bKash, Nagad, or Rocket mobile number — used for deposits and withdrawals)
• Communications you send to jlivo support via live chat or email

Data Collected Automatically

• Device information: device type, operating system, browser type and version
• IP address and approximate geographic location (country and city level only)
• Session data: pages visited, time spent, features used, bets placed
• Cookie data (see Section 7 for full details)

Data from Third Parties

• Transaction confirmation data from bKash, Nagad, and Rocket (amount, timestamp, reference number)
• Identity verification results from KYC service providers
• Fraud risk signals from payment security partners

3 How We Use Your Data

jlivo uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: Creating and maintaining your jlivo account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access. This includes analysing betting patterns and transaction behaviour for anomalies.
• Regulatory compliance: Meeting our legal obligations including anti-money laundering (AML) requirements, age verification, and record-keeping obligations.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with account issues.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use jlivo and to improve the platform experience.
• Responsible gaming: Monitoring gaming behaviour to identify players who may be at risk and to provide appropriate responsible gaming interventions.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

4 Legal Basis for Processing

jlivo processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contract performance: Processing your name, mobile number, and payment details is necessary to provide the jlivo service you have signed up for. Without this data, we cannot operate your account or process transactions.
• Legal obligation: Processing identity verification data and transaction records is required by applicable anti-money laundering and financial regulations. jlivo must retain this data for a minimum period set by law.
• Legitimate interests: Processing device data, IP addresses, and session data for fraud prevention and platform security is in the legitimate interests of jlivo and its players. We have assessed that these interests are not overridden by your privacy rights.
• Consent: Sending you promotional communications and using non-essential cookies is based on your consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

jlivo does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and use it only for the specified purpose.

Payment Processors

When you make a deposit or withdrawal, jlivo shares the minimum necessary transaction data with bKash, Nagad, or Rocket to process the payment. These providers have their own privacy policies and security standards. jlivo only shares what is required to complete the transaction.

Identity Verification Providers

When you complete KYC verification, your identity documents are processed by a third-party verification service. This provider is contractually bound to use your data only for identity verification and to delete it after the verification process is complete.

Fraud Prevention Partners

jlivo works with fraud prevention technology providers who analyse transaction and device data to identify suspicious activity. These providers process data on jlivo's behalf and are not permitted to use it for any other purpose.

Legal and Regulatory Authorities

jlivo may be required to share player data with law enforcement agencies, regulatory bodies, or courts where legally compelled to do so. jlivo will always seek to limit such disclosures to the minimum required by law and will notify affected players where legally permitted to do so.

6 Data Retention

jlivo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years after account closure as required by anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the communication.
• Session and device data: Retained for 12 months from collection, then anonymised or deleted.
• Marketing consent records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

When data is no longer required, jlivo deletes it securely using industry-standard data destruction methods. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for platform analytics purposes.

7 Cookies & Tracking Technologies

jlivo uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the jlivo platform. Cookies do not contain viruses or malware and cannot access other files on your device.

Types of Cookies jlivo Uses

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and remember your language and display preferences. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate the jlivo platform — which pages are visited most, where players encounter difficulties, and how long sessions last. This data is aggregated and anonymised. jlivo uses this to improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and protecting against cross-site request forgery attacks.

What jlivo Does Not Use

jlivo does not use third-party advertising cookies, social media tracking pixels, or any cookies that track your activity on other websites. The jlivo cookie environment is self-contained and focused entirely on making the jlivo platform work well for you.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your jlivo account. Disabling analytics cookies will not affect your ability to use the platform but will mean jlivo has less information to improve the experience for all players.

8 Your Privacy Rights

As a jlivo player, you have the following rights over your personal data. These rights apply regardless of where in Bangladesh you are located. To exercise any of these rights, contact the jlivo support team — requests are processed within 30 days.

9 Data Security

jlivo takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• TLS 1.3 encryption: All data in transit between your device and jlivo's servers is encrypted using the latest transport layer security protocol.
• Encrypted data storage: Sensitive data including passwords, payment details, and identity documents is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within jlivo is restricted on a strict need-to-know basis. Staff who do not need access to personal data to perform their role cannot access it.
• Two-factor authentication: jlivo supports two-factor authentication for player accounts to prevent unauthorised access even if login credentials are compromised.
• Continuous monitoring: jlivo's security systems monitor for unusual access patterns, potential breaches, and suspicious activity around the clock.
• Regular security reviews: jlivo's security infrastructure is reviewed regularly by independent security professionals to identify and address vulnerabilities.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jlivo will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

10 Children's Privacy

jlivo is strictly an adult platform. The minimum age to register and use jlivo is 18 years. jlivo does not knowingly collect personal data from anyone under the age of 18.

During registration, all players are required to confirm that they are 18 or older. jlivo also conducts age verification checks as part of the KYC process. If jlivo discovers that an account has been registered by someone under 18, the account will be immediately suspended, all data associated with the account will be deleted, and any deposits will be returned to the payment source.

If you are a parent or guardian and believe that your child has registered a jlivo account, please contact the jlivo support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours.

11 Changes to This Privacy Policy

jlivo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, jlivo will notify registered players via an in-platform notification or by sending a message to your registered mobile number at least 7 days before the changes take effect. For minor changes — such as clarifications or corrections — we may update the policy without prior notice.

Your continued use of the jlivo platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlivo handles your personal data, please get in touch. We take privacy queries seriously and will respond promptly.

• Live Chat: Available directly within the jlivo platform — average response time under 3 minutes, available 24/7.
• Email: [email protected] — use the subject line "Privacy Request" for data-related queries. Responses within 48 hours.
• FAQ: Visit the jlivo FAQ page for answers to common questions about accounts, payments, and data.

For questions about your rights under this policy, or to submit a formal data access, correction, or deletion request, please email us with your registered mobile number and a clear description of your request. We will acknowledge within 48 hours and complete the request within 30 days.